Return & Refund Policy

1. Overview

This policy applies to all purchases made on salemsarees.com ("SalemSarees", "we", "us"). It explains when you can return a product, how the return is processed and how your refund is paid. It should be read together with our other policies and applicable Indian consumer law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Eligibility

• The order must have been delivered to you.
• The return request must be raised within 72 hours (3 days) of the delivery time. After this window the Return Request button is no longer shown.
• The product must be unused, unwashed, undamaged and returned with its tags, blouse piece and original packaging.
• You may return one or more items (and quantities) from an order. Only one return request can be raised per order.

3. Items that cannot be returned

• Products that have been worn, washed, altered, stitched (including fall/pico and blouse stitching) or damaged after delivery.
• Products returned without original tags or packaging, or with missing parts.
• Items that are not the product we delivered to you.

Minor variations in shade between a screen and the actual product, and natural handloom irregularities, are not defects.

4. How to request a return

1. Log in and open My Orders.
2. Click More info on the delivered order to open the order details.
3. Click Return Request (bottom right of the order details). It is visible only during the return window.
4. Select the item(s), enter the reason and upload clear photos of the product you received.
5. For Cash on Delivery orders, enter the UPI ID where you want your refund.
6. Submit the request. You can track it from the same page and cancel it before pickup.

5. Review of your request

We review the reason and photos and respond within 2 days of your request. A request may be rejected if the reason is incorrect, the photos show an item different from the one delivered, the product is used or damaged, or the request is outside the return window. If rejected, the reason is shown on your order.

6. Pickup and transit

Once your request is accepted, a courier partner will collect the product from your delivery address and handle packing and transit to us. Please hand over the item in its original condition. Return transit usually takes 3–7 days. You do not need to arrange or pay for courier.

7. Inspection and refund amount

When the product reaches us it is inspected, and the refund is decided as follows:

Refund is calculated on the amount actually paid for the returned item(s) after any discount or coupon applied to them.

8. How and when you are refunded

• Paid online (UPI, card, net banking, wallet): refunded to the same payment method used for the order.
• Cash on Delivery: refunded to the UPI ID you provided in the return request.
• The refund is initiated within 2 days of our approval after inspection. Depending on your bank or payment provider, it may take a further 3–5 business days to appear in your account.
• You will see the refund status on your order.

9. Wrong, damaged or defective products

If you receive a product that is wrong, damaged or defective, raise a return request within the return window with clear photos. Such returns are handled through the same process and are refunded in full.

10. Cancelling an order before dispatch

You can cancel an order from My Orders until it is handed to the courier. Prepaid orders are refunded in full to the original payment method. Once pickup has been initiated, the order can no longer be cancelled and the return process above applies after delivery.

11. Exchanges

We currently offer refunds only. Exchanges are not available.

12. Contact and grievances

For help with a return or refund, contact SalemSarees customer support:

• Email: [email protected]
• WhatsApp: +91 7904092527

Grievances can be sent to our Grievance Officer at [email protected]. Complaints are acknowledged within 48 hours and resolved within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Business name: SalemSarees (salemsarees.com).

13. Changes and governing law

We may update this policy from time to time; the version published here at the time of your order applies to it. This policy is governed by the laws of India, and disputes are subject to the courts at Salem, Tamil Nadu.